On a recent Saturday, I encountered a business that made a very bad first impression.
I stopped at a local car dealership to look at a Ford Transit van and was promptly greeted by an eager salesperson. I told him exactly what I wanted to do: compare size options for the roof height and wheelbase of the Ford Transit and decide which model I wanted to buy.
Simple enough, right? You would think. But over the next hour, here’s what happened: