Likelihood and Quality: The Two Metrics at the Heart of Khorus

Joel Trammell

Posted by Joel Trammell
March 27, 2015

In the mid-2000s, I was running NetQoS, the network management software firm I cofounded with my wife in 1999. I was years into my CEO journey, and I’d gotten a pretty good feel for the unique challenges of the role.

One challenge kept popping up again and again: keeping people aligned. In the business world, we talk about the alignment problem all the time, using well-worn—dare I say tired—phrases like “rowing in the same direction” or images like geese in a V. But we talk about company alignment a lot because it does actually matter. 

At NetQoS, I found myself surprised when I would give everyone our objectives for the quarter, but then people would start working on projects unrelated to the objectives. I needed a better system for aligning the team—and I decided to build one of my own.

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The 3 Cs of the CEO Role: Competence

Joel Trammell

Posted by Joel Trammell
March 25, 2015

To wield influence over people and teams, CEOs must master what I call the 3 Cs: credibility, competence, and caring. No matter your industry or leadership style, these are the essential components of executive excellence. This week: how CEOs can demonstrate their competence—and why doing so matters.

 

 

As I discussed last week, when a CEO speaks, people have to find him credible: they have to believe what he is saying. But this isn’t enough to build your influence inside your organization. You also have to have the second of the 3 Cs: competence.

Competence is all about showing everyone that you have a reasonable plan to achieve the goals of the organization, that you can fulfill the core responsibilities of the CEO role, and that you fully understand how the business functions.

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Essential Reading: "The Advantage" and Organizational Health

Marina Martinez

Posted by Marina Martinez
March 20, 2015

Every time a new employee starts at Khorus, she gets a short list of books to read. At the top of the list is Patrick Lencioni’s The Advantage, a primer for achieving organizational health.

Why is this part of our onboarding process? Well, we clearly want organizational health at our own company. But we also exist to help bring organizational health to other companies. That means it’s important for all our team members—whether they’re engineering our software, supporting our customers, or getting the word out about Khorus—to understand what a well-run company looks like.

The Advantage lays out that vision as clearly as any other book we’ve read. (And we read a lot of them.)

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The 3 Cs of the CEO Role: Credibility

Joel Trammell

Posted by Joel Trammell
March 18, 2015

To wield influence over people and teams, CEOs must master what I call the 3 Cs: credibility, competence, and caring. No matter your industry or leadership style, these are the essential components of executive excellence. In coming weeks, I’ll be exploring each of the 3 Cs. We start with credibility.

 

 

When you say something, do people automatically believe you? 

Just as important, do they trust you to tell them everything they need to know about the state of the company?

If you can answer yes to these questions, you have credibility, the key to CEO effectiveness.

The thing about credibility, though, is that it is binary: you either have it or you don't. Telling the truth 90 percent of the time is hardly better than telling the truth 10 percent of the time. One or two little fibs are enough to irreversibly damage all the credibility you have built over the years.

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Come See Us at SXSW Interactive!

Angela Vasquez

Posted by Angela Vasquez
March 10, 2015

One of the many perks of Khorus being headquartered in Austin, Texas, is easy access to the visionary brilliance that descends on our city for SXSW Interactive every March.

If you're attending this year, be sure to come hear our founder and CEO, Joel Trammell, speak about "Evolving from Founder to Great CEO" on Friday, March 13, at 5:00 p.m. in the downtown Hilton.

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Frequently Asked: How much time does it take to use Khorus?

Aruni Gunasegaram

Posted by Aruni Gunasegaram
March 6, 2015

 (Hint: Not as much as you might think.)

 

When I talk to new customers, they sometimes wonder if the Khorus platform will eat up a lot of company time. The last thing they want is to add a layer of complexity on top of the organization.

We designed Khorus specifically so it won’t do that.

In fact, all it takes for employees to make updates in Khorus is five minutes a week or less! The whole point of Khorus is to help everyone in the company spend more time doing the right things.

Think of Khorus like a simple machine: if you use a pulley or lever appropriately, you can magnify a bit of input force into a lot of output force, making it possible for a mere mortal to lift a massive boulder. In the same way, just five minutes a week in Khorus can significantly elevate an employee’s focus and effectiveness.

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New Ebook: The Ultimate Guide to the Ops Meeting

Marina Martinez

Posted by Marina Martinez
March 3, 2015

You know the sinking feeling of being in a bad operations meeting—when the blank stares take hold, and you can almost see the productivity draining out of the room?

We want to help you end that in your company.

In a previous post on this blog, we outlined the 3 foundational steps for running a great weekly ops meeting. Today, we're releasing a new ebook that lays out the practical actions behind that framework. It's a simple blow-by-blow of how CEOs can take a wasteful weekly meeting and turn it into a powerful performance tool.

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