Strategy is useless unless it drives real action. Use Action Items to highlight strategically crucial actions that need to be taken in the next week or two—a specific, short-term supplement to goals in Khorus. Give it a due date, assign it to someone, and easily see when it gets done.
You know that feeling when you send an email to a colleage and get the feeling it will probably get lost in the shuffle? If you absolutely need it done, make it an Action Item instead, and ensure it goes straight to the top of the list.
Low-accountability organizations often feel nightmarish, with key tasks constantly falling off the radar and balls being dropped with no real consequence. Use Action Items to track the tasks that are absolutely vital, whether the task is yours or your direct report's.
Quarterly goals are the main unit of performance in Khorus, but we all know that circumstances can change over the course of three months. An excellent team will react nimbly to these shift. Action Items are a simple way to record such adjustments and make sure that the follow-through happens.